The Service Automation team is in constant development of integrating and automating processes for our multitude of importer companies within Hedin Group as well as their retailers throughout Europe. Optimizing internal workflows to get more work done in less time.

Today we manage all IT, HR, facility services, payroll, etc. for select markets. We aim to maximize the potential of the platform and rolling out all functions on all markets is a priority.

ServiceNow is the key platform for all administrative tasks in the group. We’re continuously working to add more features, services, and functions.

True collaboration can be achieved when all support functions are operating in the platform, and seamless handover of any incident, request, or project.